Return Policy for Digital Products:
Thank you for purchasing digital products from camillocraft.com. I want to ensure a smooth and satisfactory shopping experience for all my customers. As digital products differ from physical items, I have a specific return policy outlined below:
Effective Date: 29.07.2023
- Digital product nature: Digital products, including but not limited to software, ebooks, downloadable content, digital subscriptions, online courses, and virtual goods, are intangible items that are delivered electronically and are not accompanied by a physical form.
- Non-returnable: Due to the nature of digital products and the ability to reproduce and retain them after purchase, all digital product sales are final. Once a digital product is purchased and the download/access link is provided or delivered, the sale is considered complete and non-refundable.
- Product issues: If you encounter any technical issues or problems with the digital product that impede your ability to access or use it, please contact our customer support team at craftcamillo@gmail.com. I will try to assist you in resolving any issues to ensure a seamless experience with the digital product.
- Product compatibility: Before purchasing any digital product, it is your responsibility to review the product description, system requirements, and compatibility information provided on our website to ensure that the product is compatible with your devices and software.
- Unauthorized Distribution: You agree not to reproduce, distribute, modify, or resell any purchased digital products for commercial purposes or unauthorized distribution. Unauthorized use or distribution may result in legal action.
- Exceptional cases: In rare instances where the digital product you receive is fundamentally different from what was described on our website, you may contact us within 7 days from the date of purchase. I will review the matter on a case-by-case basis and begin the procedure to determine an appropriate resolution or return of funds.
Please note that this policy applies only to digital products and does not affect the return policies for physical items, if applicable.
By completing the purchase of any digital product from camillocraft.com, you acknowledge and agree to this return policy.
I value your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact me.